Interface has disappeared in Desktop, still visible on Mobile

Interface has disappeared in Desktop, still visible on Mobile

Closed
Feature
Other
Reported by
Darth_Grizzly
Opened
Assigned to
katerinach
Waiting for Response

Description

My Interface on my desktop is completely blank. When I try the Switch To, I get a message that I have disabled all blocks. But when I navigate to the page to check the blocks they are checked, and the message at the bottom mentions that Alchemist features are enabled. When I try to select a notebook, I get the message that I need to subscribe to a Guild Membership. I am an active grand master guild subscriber. The link to correct this issue does not work. The steps to clear my internet browser's cache does not work, nor does the hard reset. Can you please correct the issue.

Steps to Reproduce

?

History

Comments and updates to this report

Darth_Grizzly

When I use Microsoft Edge everything works, so it looks like an issue with Google Chrome

katerinach Assignee

Hey Darth_Grizzly, can you try loading the website on Chrome in incognito mode? This will indicate if the issue is caused by an extension or a changed setting on your browser.

katerinach Assignee
Assigned katerinach
Darth_Grizzly

It does work with incognito mode. Apologies for the delay, I had surgery on the 31st, and just getting back to this.

katerinach Assignee

No worries, I hope you're doing well and recovering! Thanks for the reply, that does mean that what's preventing the website parts you're missing from loading are due to either an extension you have installed that manages cookies/ads or a Chrome setting. Sometimes ad blockers and antivirus can block cookies which are needed for our website, so look for either a way to allow them or whitelist Worldanvil in the extension/setting that is causing this. Let me know if this resolves the issue!

katerinach Assignee
Added tag Waiting for Response
katerinach Assignee

Hey there, I am closing this report since there has been no response. Please feel free to respond here with any updates so we can continue investigating!

katerinach Assignee
set this bug to closed
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